Job Details

Skill Set: HELP DESK, POS

Salary / Overtime: MARKET

Hours:

Job Description: FULL TIME POSITION WITH OUR DIRECT CLIENT Job Description: Primary responsibility is sharing in the support of our clients’ stores across the United States and internationally. You must be a teacher, technician, and record keeper while handling multiple tasks in a high-paced and pressurized environment. Ideal candidate will be familiar with the retail environment (POS Computer Terminals and associated components), however the more experience on supporting different technologies the better. Responsibilities: • Number one priority is to provide the very highest level of service to our Clients • Troubleshoot, diagnose and resolve POS technical issues called in from all stores. • Ensure calls are clearly documented and properly tracked. • Provide follow up for any unresolved call issues. • Identify trends of incoming calls and report to Management. • Follow all PCI compliance guidelines to ensure client/company security Required Skills:Must be experienced in Help Desk telephone call center support POS systems and/or proprietary software experience will be given preference during the resume review processExperience coordinating/implementing new POS systems and upgrades a plus • Must have excellent communication skills, written and verbal. • Demonstrated proficiency in information technology either through education or work experience. • Knowledge of common concepts, practices and procedures pertaining to PC technology is required.

Job Notes: